Why is the WebCam screen black?
Make sure that your camera is turned on and properly connected. Also, try running other video applications to see if it is a problem with the camera. If so, contact the technical support of your camera vendor.
My WebCam screen is black, but the program that came with the camera works. What is wrong?
Check to ensure that your camera is Video for Windows™ compliant.
How can I make the video screen brighter?
Click Camera Settings from the ReCam Network Camera Monitoring Software Options Menu. In the Camera Settings dialog box, change the brightness by clicking the Source button. For capture devices that do not provide a Video Source dialog box, the setting is probably in the Video Format dialog box.
How do I upload captured images?
If you select Publishing Method, FTP Upload, ReCam Network Camera Monitoring Software automatically connects to your FTP Server and uploads captured images.
What does the Motion Sensitivity control do?
This ReCam Network Camera Monitoring Software control determines what level of movement is required to trigger a motion action such as recording or playing a sound. The larger the value of sensitivity, the less motion it takes to trigger an action. Lower values decrease sensitivity.
Does the program require a fixed connection?
No. ReCam can use dial-up networking to automatically connect only when needed.
I'm an AOL User. May I run WebCam on my AOL Page?
Only if you're using AOL software for dial-up connections. Specific instructions can be found at ftp://members.aol.com/usersFAQ.txt
Visitors of my Web page can only see 1-2 frames per minute. What’s the reason for this?
This is probably because of the narrow bandwidth of either the visitor's or your network connection. Try to reduce the Image Quality and Publishing Frame Rate in the ReCam Internet Settings dialog box.
Visitors of my Web page see the Off Line Notification.
The program stops broadcasting after a long period of computer inactivity.
If your ReCam
is online and you have typed the right Internet address to your browser window, it may be that your service provider's Firewall doesn't allow access to any server programs running on the port you have specified in the Publishing Method Tab.
The program stops broadcasting after a long period of computer inactivity.
This behavior can occur if Advanced Power Management is enabled on the computer. To work around this issue, turn off Advanced Power Management before you start the program. To do this, use the appropriate method for your operating system:
- Microsoft Windows 95 Click Start, point to Settings, and then click Control Panel.
- Double-click Power.
- Click the Disk Drives tab.
- Click to clear the When Powered By AC Power Check Box.
- Click OK, and then close Control Panel.
- Microsoft Windows 98, Microsoft Windows Millennium Edition (ME), or Microsoft Windows 2000
- Click Start, point to Settings, and then click Control Panel.
- Double-click Power Management or Power Options.
- On the Power Schemes tab, click Always On under Power schemes.
- In the Turn off monitor box, click Never.
- In the Turn off hard disks box (if available), click Never.
- Click OK, and then close Control Panel.
Why do captured images looks grainy or lack color resolution?
Make sure your system is set to display 24-bit or 32-bit color. 16-bit color is acceptable, although images won't show their true 24-bit color depth. 16-color (4-bit) and 256-color (8-bit) modes are unacceptable for image viewing and are not recommended.
- To change color mode: Click Start, point to Settings, and then click Control Panel.
- Double-click Display.
- Select Settings and change color depth.
Does the program work with a Firewall?
If you are using a Firewall then you need to add an entry in to the allowed programs list/section to allow ReCam to connect to the Internet and upload captured images. If you are having problems uploading, then turn off the Firewall and then try again, if the upload works, then you know that your Firewall is blocking the connection somehow. Read the Firewall's documentation about adding a program to the allowed list.
Is there a way to incrementally name the image files, so that they can be saved as a series?
ReCam can create archive of captured images. It can save an incrementally named copy of captured image in the "images" subfolder.
Can ReCam broadcast a Video stored on my Web site?
ReCam can upload recorded video files to an FTP Server, or copy to the HTTP Server folder (if HTTP Server is used for broadcasting).
How do I set a limit on the number of viewers? I also want to see their IP#.
The number of WebCam Viewers can be limited from the Internet Settings dialog box. See Configure WebCam HTTP Server for more info. To cause program to log Viewers' IP Addresses, click to select Log HTTP viewers to the "HTTP_Log.txt" file from the ReCam Options dialog box.
When I try to play recorded video the movie is faster (2 or 3 times faster). Is there any solution to fix this problem?
The processor's speed is probably not high enough to write video with selected frame rate. Try to use another video compression or reduce frame rate.
Is it possible to run more than one camera with the program?
You can use simultaneous broadcastings from all cameras or single broadcasting with camera rotating. To broadcast from multiple devices simultaneously, you need to create a Camera Window for each camera. Every Camera Window has to have a unique broadcasting port.
My CASIO Cassiopeia E125G shows me a "Your browser isn't running the Applet, for some reason" message. How do I use the program on my Pocket PC?
Some pocket computers don't support Java Applets. You can use still images method to show web camera on your web page.
Sometimes my connection at home to my provider fails, causing my computer to search for a new IP Address. Then I don’t know the new IP Address, and I cannot look at my WebCam anymore. How can I deal with this problem?
To get rid of this problem you can use
MOBI Technologies, Inc. Web Server, which allows your web camera to have a permanent address on the Internet.
When I broadcast from my PC, I’m able to see my broadcast through my LAN, but on any other machine, it will not connect. How do I correct this problem?
If your network uses Firewall, make sure the port the program is streaming through and IP Address of your computer must be open on the Firewall.
Make sure that the address of your computer was written correctly. The URL for connecting to your web camera is http://IPaddress:portnumber. Where IP Address is external address of your computer. You can get to know this address from the "Tools" | "Get Computer IP address" menu. The port number is the value, which is specified in the "Camera Settings" | "Broadcasting" | "HTTP Server" | "Port."
Use the "Testing Accessibility from Internet" command from the "Test" menu to find out why your camera is not visible for your viewers.
How do I get rid of your advertisement on the WebCam page?
You can remove the MOBI Technologies, Inc. advertisement if you add the BORDER parameter in the APPLET tag on your Web Page. If value is "ON" applet draws frame around image. If value is "OFF," applet just displays the captured image.
Every time we start WebCam there are errors: "not supported DIB Format. Operation continues successfully." What does "DIB Format" mean?
The “DIB Format” refers to the format of images captured from camera. This message means the program could not decode captured image. If the program receives this message, it uses another method of image capturing and continues working successfully.
I have Cable Internet that can get up to 150 KBps, but the movie from my camera is moving very slowly, why?
Sometimes Cable Internet Providers reduce bandwidth for outgoing traffic. Mostly the upload bandwidth is 10 - 15 KBps, which means you can only broadcast 2-3 FPS (Frames Per Second).
How do I broadcast through my LinkSys Router?
- Connect to the Router through Web Browser.
- Select "Advanced" and select "Filters."
- Select the "Forwarding" Tab.
- Set the broadcasting port in the "Service Port Range".
- Select the protocol: "Both."
- Set the IP Address of your computer in the IP Address Box.
- Now your router will forward all client requests to the specified port on your computer.
How do I broadcast through my D-Link Router?
- Connect to the router through Web Browser.
- Select the "Virtual Server" Tab.
- Enter the broadcasting port in the "Service Ports."
- Set the IP Address of your computer in the "Server IP" box.
- Check the "Enable" box and click "Apply."
- Now your router will forward all client requests to the specified port on your computer.
How do I broadcast through my SMC Router?
- Connect to the router through Web Browser.
- Select the "Virtual Server" age.
- Set the IP Address of your computer in the "Private IP" box.
- Enter the broadcasting port in the "Private Port."
- If you broadcast using the Remote Access method, select the UDP Type.
- If you broadcast using the HTTP Server, select the TCP type.
- Click "Enter."
- Now your router will forward all client requests to the specified port on your computer.
How do I broadcast through my Microsoft Router?
You need to configure persistent port forwarding on the Microsoft Router.
Connect to the router through web browser to open the Base Station Management Tool.
- Click "Security."
- On the Security menu, click "Port Forwarding," and then click "Set up Persistent Port Forwarding."
- In the "Description" box, type a description of the server field. (This step is optional.)
- In the "Inbound Port" box, type the broadcasting port.
- In the "Type" box, select the protocol (UDP or TCP) for the port. If you broadcast using the Remote Access method, select the UDP Type. If you broadcast using the HTTP Server, select the TCP Type.
- In the "Private IP address" box, enter the IP Address of your computer.
- In the "Private Port" box, type the broadcasting port.
- Click Apply.
Now your Router will forward all client requests to the designated port on your computer.
I cannot run the WebCam on my computer. It says "Your browser isn't running the APPLET tag, for some reason." What's wrong?
If your web page is configured to playback-captured images using a Java Applet, the viewer's computers must have the proper Java Engine installed. Unfortunately, not all computers have a pre-installed Java engine, and not all Web Browsers support Java Applets. If your computer doesn't have a Java Engine, you can install all necessary updates at: http://windowsupdate.microsoft.com.
If there is no way to install Java Engine on the viewer's PC, you can configure your web page to show captured video as a still image. In this case the viewer's PC doesn't need any special technologies like Java Engine and this method works with any Web browser, but frame rate cannot be higher than 1 frame per second.
Why does my Web page flash "Off Line" periodically?
ReCam Network Camera Monitoring Software displays "Off Line" color bars when it didn't receive 5 frames in a row. Probably the frame rate is high for this bandwidth and viewer's computer doesn't receive all frames. Try to reduce frame rate according bandwidth.
Why doesn’t motion recording stop after Duration?
If there was a motion during the recording time, the ReCam Network Camera Monitoring Software
continues recording. The recording stops if there was no motion during the Duration Period.
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