Products available for rental are clearly marked on the website. Please note that not all products can be rented. Rentals are notated by a "Rent Now" button as opposed to a "Buy Now" Button.
How does renting from BrickHouse Security work?
The process is simple. Once you order a rental online or from our sales center, we ship the item to you in a box that includes a return label and getting started instructions. When you purchase the item, you will purchase a predetermined amount of time to use the device. It is your responsibility to get the product back to us within the agreed-upon time period. Please reference the "What happens if I do not send the item back in time?" question and answer below for details on what happens if a product is not returned on time.
Should I rent or should I buy?
This decision is totally up to you. Our rental program is designed for customers who do not wish to purchase a device or for those that only need the product for a specific time period. We offer this program as a convenience to our customers. If, for example, you need a product for one month, then you may find it more cost-effective to rent.
How do I pay for a rental unit?
All rentals must be paid for with a credit card at the time of checkout or when the order is placed with a representative. A predetermined price is set for a specific time period. You will not incur any extra fees unless the item is returned late or damaged. Please reference the question and answer "What happens if I do not send the item back in time?" section below for details on what happens when your product is not returned on time.
Do I have to pay for return shipping?
No. Return shipping is included in the rental agreement. Once you purchase the unit and the initial shipping, we will send you a pre-paid shipping label so you can send the item back at no cost.
Is a deposit required for a rental?
Yes. We do require a deposit at the time of purchase. A deposit will be charged to your card and held until we receive the item back and confirm that it is in the same condition it was when shipped. As long as you return the item on time and in good working order you will receive a 100% refund of your deposit.
Under what circumstances would my deposit not be refunded?
As long as you return your item on time and in the same condition it was when you received it, you will receive a 100% refund of your deposit. However, if you fail to return the item, or ship it back more than 5 business past your scheduled return date, your deposit will not be refunded. In addition, if we receive the item in non-working condition your deposit will be forfeited. We also reserve the right to withhold up to 25% of the deposit if the item is returned with missing accessories or has been found to have been damaged or abused.
How long does the rental last?
Most of our rental programs are offered for 10 or 30 days. The rental time period options and prices will be detailed for each product individually. Please make sure you pay attention to the rental period when you complete your order and are aware of when the product is due back to us.
How are the rental periods calculated?
The rental period starts the day after your item is delivered (based on the tracking information provided by the shipping carrier). The last day of your rental is defined as they day you ship it back to us (based on the tracking info provided by the shipping carrier). For example, if you purchased a 10 day rental on March 1st and we delivered the item to you on March 3rd then you would need to ship us the item back on March 14th. The day your item is shipped to you and shipped back to us are not counted as part of the rental period. Therefore, you have a full 10 days to use the product. If the date you are due to send the item back falls on a weekend or major holiday then you will not be required to send the item back until the next business day. Please note; failure to ship the item on time will result in the forfeit of your deposit.
What happens if do not send the item back in time?
If your item is not shipped on time you will not be refunded for your deposit. If you wish to renew the rental period you must contact us so that we can charge your credit card to extend the rental period.
What if I want to extend my rental period?
If you wish to renew the rental period then you must contact us so we can charge your credit card and extend the rental period. If we do not hear from you and do not receive the item back we will suspend service and your deposit will be forfeited.
What if I want to keep the item?
If you decide that you want to buy the rental item, please call our toll free line at 1-800-654-7966 and press 1 to speak with a product specialist. We will explain how the process works and the purchase price.
What happens if I lose or damage the item?
If you fail to return the item, or return it late by more than 5 business days, your deposit will not be refunded.
If we receive the item in non working condition your deposit will be forfeited. We also reserve the right to withhold up to 25% of the deposit if the item is returned missing accessories or has been found to be damaged or abused.
Will BrickHouse Security remind me to send my item back?
It is our procedure to remind you via e-mail before your rental period expires. However, it is ultimately your responsibility to understand when your item is due back and to send it back to us in time.
What if I have technical problems with my rental device?
We test all devices when they are returned to us and before they are shipped out to make sure they are in good working order. In the unlikely event that your rental unit does not function, or if it appears that it was damaged during shipping, please contact our customer support team as soon as possible to let us know. If the device is not functioning, we will replace it with one that does, and if there is any damage to the device, this can protect you from losing any portion of your deposit due to damage.