Company Info
  

Terms and Conditions

Welcome to Brickhouse Security. Brickhouse Security provides its services to you subject to the following conditions. If you visit or shop at Brickhouse Security, you accept these conditions. Please read them carefully.

Sale prices shown on BrickHouseSecurity.com are in U.S. Dollars (USD). Sales Tax will be added to all orders within Indiana, New York State and Tennesse.

Current billing address and phone information must be included with every order. We accept the following forms of payment: American Express, MasterCard, Visa, and Discover, PayPal, Western Union, cashier's checks, bank checks, company checks, money orders, and international wire transfers. The order will not be shipped until the funds have cleared in BrickHouse Electronics' Bank Account.

Service Items - Terms & Conditions

Purchase of an item which requires a service plan (including, but not limited to: GPS trackers, MORzA Cameras, and Alarm services) constitutes agreement to pay for any recurring service fees required for the service on the device. BrickHouse Security ships all items active with monthly subscriptions to begin billing 7 days after your purchase date unless otherwise stated on the product page for the device. All subscriptions will auto-renew every 30 days or at the end of your prepaid period of service.

Service will be automatically charged to the credit card used for the purchase of the product and by providing us with this card for your order you are authorizing us to charge it for the services and all amounts due. The credit card provided on your order will be set as the default card for billing on your account unless you provide us with an alternate credit card for payment of services. BrickHouse reserves the right to charge service to any other credit card listed on your account in the event that the default card declines for any owed service fees. If we are unable to successfully charge you for service fees on your account BrickHouse may terminate your service without notice.

All deactivation of service requests must be made over the phone by contacting our customer support team. Only the account holder listed on the account is authorized to terminate service and BrickHouse reserves the right to deny a service cancellation request made by any other party on behalf of the account holder. All service fees, both monthly charges and prepaid amounts, are non-refundable and will not be prorated. Service will be terminated at the end of your current billing period that you are in at the time you submit your request to us.

By purchasing this device you accept full responsibility for notifying BrickHouse of any changes you wish to be made to your service and that you must notify BrickHouse as per the instructions above to deactivate service if you wish to stop the recurring billing for your account. If you do not request to terminate service you will continue to be billed regardless of if the device is being used as BrickHouse incurs costs for keeping your account active even if the device itself is not actively being used.

Credit Card Orders

BrickHouse Security reserves the right to request additional information for proof of billing information. For your protection, credit card orders may be delayed while we confirm your billing information. Please be sure to provide your exact billing address and telephone number-the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

Please be aware that once we receive credit card authorization, the funds may be reserved up to 30 days depending on the bank (please check the policy of your lending institution). If you are paying with a Debit Card, make sure you are aware of the limitations on daily withdrawals (if any) of your card. Once your card has been charged, you will receive an invoice for your order. This invoice should not be confused with the order receipt or order acceptance acknowledgment – these are automatic and are sent by our system prior to invoicing.

Other Modes Of Payment Cashier's checks, bank checks, company checks, money orders, and international wire transfers are also acceptable forms of payment. These should be sent, along with a print out of your order, to:

BrickHouse Security
980 Ave of the Americas
3rd Floor
New York, NY, 10018

For Domestic & International Wire Transfers, BrickHouse Security holds the right to withhold goods at our discretion or at the advisement of the Bank until the funds have cleared and are considered in good stead or holding. Wire Transfers transactions may be subject to a processing fee.

For bank and company checks, orders will ship only after funds are released from your financial institution to BrickHouse Security. This could take up to 10-15 business days after receipt of payment by BrickHouse Security. All checks returned unpaid will be subject to a $40.00 returned check fee. Additionally, the check amount will be subject to a 29% interest rate per year, or the highest interest rate permissible by law. On orders being paid for by means other than credit card, availability of the product might change while your payment is in transit or funds are being cleared. BrickHouse Security cannot reserve or guarantee continued availability.

To protect our customers from credit card fraud, we may hold an order for further verification if it is being shipped to an address different from the billing address. If the addresses are different, please contact your credit card company to add the alternate shipping address as an authorized secondary address. Your credit card company's phone number can be found on the back of your credit card. We do not ship to un-verified shipping addresses as per instructions of the credit card company. This is for your protection and to help maintain a safe online shopping experience. Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Both the FBI and the U.S. Secret Service are responsible for investigating Internet Fraud Cases. Fraudulent information will be provided to the issuing bank, shipping carriers and networked with our business partners.

 

Most orders we ship do not require signature on delivery. However, depending on the dollar amount of your order, it may be shipped “Signature Required” for proof of delivery. If you cannot be at the shipping location to sign for your package, please contact the shipping carrier directly with your tracking number to request that they hold the item at your local facility. You can then go to pick up your package at your earliest convenience.

Packages returned to BrickHouse Security due to any of the reasons listed above will be subject to both a restocking fee and the shipping charge to have the package sent back to us. Customers assume responsibility if damaged merchandise is signed for at the time of delivery. All shipments must be inspected at the time of delivery; if you suspect damage, please note 'damaged' with your signature or refuse the entire delivery and call us immediately.

 

Due to changing cost and availability, we reserve the right to alter our prices. Our pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, BrickHouse Security does not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without notice.

Our prices change often due to supply, demand, specials and other uncontrollable factors. Our Company does not offer price protection. If you place an order and the price is lowered on our website at a later date, we are not obligated to refund the difference.

Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order.

We reserve the right to correct any rare pricing errors or other errors on our Web site, to limit the order quantity for any item, and to refuse service to any customer.

 

Rebates cannot be combined with any other discount or coupon that is offered from BrickHouse Security.

In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization number. If your product has shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions and possible restocking fees.

To cancel monthly GPS service, please contact our customer service department during normal business hours at 800-654-7966. Please contact us 48 hours before your billing date to avoid being charged for the next month. Purchase of any GPS system constitutes agreeing to activation and monthly service fees chosen upon sale.

At BrickHouse, we stand behind all of our products for all of our customers. Most issues can be resolved by a quick phone call to our Support team. In the rare case that a product isn't working or fails to meet your needs we'll quickly provide a replacement, exchange, refund or store credit. Please, see our "Returns" page for complete policy information and returns procedures.

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