We want you to be 100%
satisfied with your BrickHouse Security products and we are here to Help!
All items purchased through BrickHouse Security are backed by our standard 90-day BrickHouse Warranty. We will replace or repair the item if it stops working within 90 days of the delivery date.
At BrickHouse Security we want you to be completely satisfied with your purchase. For your peace of mind, we offer a 30-Day Money Back Guarantee with no questions asked.
Within 30 days, we will gladly issue you a return for a refund, or you may exchange your item for a different product. Beyond that, we have you covered with our standard 90-Day Product Warranty. We’re also excited to announce that we’ve begun offering a new Lifetime Warranty on all BrickHouse products with recurring service.
Need a return?
It's easy with BrickHouse Security:
Call our Returns Hotline toll free at 800-654-7966
Our support team will email you a return merchandise authorization with return instructions.
Send your item back to us and we will process your return once your item has been received.
Standard 90-Day Warranty
Every product is automatically protected for 90 days after your purchase date. That means that if you have a problem, we'll replace your product or provide technical support to resolve the issue.
Any product with recurring service (i.e. GPS Tracking, MORzA Video/Alarms) is automatically covered by our Lifetime Service Warranty. As long as you have active service with us, we will gladly replace or repair any item that is not fully functioning.