About Us and Our Guarantee

BrickHouse Security is a Global Security Leader renowned for providing state-of-the-art Security and Technology Solutions to businesses and individuals. We are a complete, full service store, specially qualified to help you with your security needs while respecting your need for both discretion and confidentiality.

Specializing in Child Locators, GPS Tracking devices, Surveillance and Counter Surveillance products, we offer only the best products available on the market. If you have questions about us or our services don't hesitate to call our toll free number.

Standard 90-Day Protection Plan and Extended Protection Plan Options

Every product you purchase is automatically protected for 90 days after your purchase date. That means that if you have a problem, we'll do the best we can to help you return (within the first 30 days), replace, or get technical support on the item. On selected products we offer extended protection plans for long-term peace of mind. One or two year plans are available for selected products, which means that if your item is revealed to be defective during the coverage period, we will replace it with a new or like-new working item if it can't be fixed. To learn more, please see our extended BrickHouse Protection Plan here.

Security Guarantee

Our site is protected by the most powerful encryption technology currently available. Your Credit Card is completely safe and is removed from our online systems after 30 days. The Yahoo Buyer Protection Program also protects our Shopping Cart System. For more information on how we protect you when you shop on our Secure Web Site, see our Privacy Policy.

Low Price Guarantee

We work hard to offer the best price and support possible. If you find the product you want for a lower price, please call and let us know. We will match a lower price if it is from an authorized dealer with equal terms. We must be able to verify the price is not a typo. We also offer BrickHouse Security Coupons to offer even better deals to our customers.

Real Phone Support

We are real people ready to pick up the phone and speak to you about your situation. Give us a call and let us recommend a viable solution to your problem. Sometimes we can get busy, but even then you will get a real live human on the phone to take your message. Rest assured that we return all phone calls and email ASAP. We strive to be a voicemail free company. Try to get that from Amazon.com.

Authorized Dealer

We are proud to be an Authorized Dealer for the top brands that we carry. When you buy from an Authorized Dealer you receive only factory-fresh merchandise, with a full U.S.A. Warranty. We do not sell "Gray Market" international products that you may see offered elsewhere without a warranty. All the accessories packed in the box by the manufacturer are included. Manufacturers suggest that you should only buy from authorized dealers so that you are assured of a high level of reliability and honesty.

Satisfaction Guarantee

We stand behind the products we recommend. If you are unhappy with the product you purchased, you may return the unopened item within 15 days from the date of delivery for a full refund or within 30 days for credit toward another purchase. We would be happy to work with you to make sure you get a product that will meet your requirements in the best way possible. To return a product, contact us to request an RMA #, so that we know to expect your package and will be able to accept it. We will provide you with a shipping address and instructions on how to return a product. BrickHouse Electronics will credit the account of the purchaser within 10 business days of processing the return.

BrickHouse Security is a Division of BrickHouse Electronics LLC located in New York City. Each day we serve thousands of customers around the world and around the corner. Learn more about our unique New York City Security Services, or visit our Customer Testimonials page.