 |
|
Check the status of your order:
|
Will I be charged Sales Tax?
How much does shipping cost?
How and when we Ship
Processing Time
Signature Required
International Orders
Special Orders
Will I be charged Sales Tax?
Orders placed by New York State (NYS) Residents will be charged 8.875% Sales Tax; orders from other states will not be charged for Sales Tax.
How much does shipping cost?
Flat rate shipping:
$9.50 - Ground - 2 to 7 days, Continental USA Only
$29.50 - 2nd Day Air
$49.50 - Next Day Air - USA ONLY
$24.50 - Canada Standard
$94.50 - International Air
Orders over 20 pounds will be calculated via real-time carrier rates. If your order is over 20lbs, over-sized or must ship in seperate boxes there may be a higher cost. We will contact you for approval of any changes to the shipping.
How and when we Ship
We ship most packages within 48 hours by UPS, FedEx or USPS Ground (3-7 Day). This allows them to be tracked and insured for loss or damage.
If you would like us to ship by a faster method, you can select this option when you finish your order. UPS and FedEx do not pick up nor deliver on weekends or holidays. USPS will deliver on Saturdays. UPS does offer a "Saturday Delivery" but this is an exception service that costs $94.50 and must be picked up on Fridays.
Processing Time
- Estimated Processing Time + Estimated Shipping Time = Estimated Total Delivery Time
- If you place an order after 1 P.M. Eastern Standard Time (EST), we will begin processing it on the next business day. Processing can take from 1 to several days depending on your product. Special orders and custom made products do take longer . PLEASE NOTE, if your order ships via normal Next Day Air on Fridays, they will arrive on the following Monday.
- Business days exclude Saturdays, Sundays, and major holidays.
- Estimated Total Delivery Time applies to all in-stock products only (no pre-orders, or back orders)
- If we must review an order for security reasons, that review may cause the Estimated Delivery Time to be delayed.
- We cannot guarantee Estimated Shipping Time. The delivery companies determine these times; however, we will expedite all orders to the best of our ability. If your shipment during transit is delayed due to weather or force of nature reasons, we are not responsible and cannot refund you for these shipping costs.
Signature Required
All BrickHouse Security Orders are shipped "Signature Required" due to current online store regulations. If you cannot be at the shipping location for delivery, please contact us for a change of address request ($10 fee). You may also contact UPS (800-PICK-UPS) or FEDEX (800-GO-FEDEX) directly to request for the carrier to hold your package at the nearest facility so you may pick up your shipment at your earliest convenience. Please keep in mind that each carrier requires a valid ID upon pickup.
International Orders
We ship International Orders Worldwide most orders will ship via USPS priority..
Special Orders
Some products such as those from Sony, Panasonic and JVC or may be special orders, which will take a few days longer to ship. We make our best effort to mark such products or contact you as soon as your order is placed. |
