Top 10 Reasons to Trust BrickHouse Security
The Best Customer Service in the Industry
We’re proud to provide our customers with exceptional care, 7 days a week. Whether you have a question about a product, want help choosing the best security solution, or need to troubleshoot a device, we're here for you. You can reach our team by chat, phone, or email, any day of the week. Read some of our +27,000 real customer reviews.
A Real, Licensed Security Company
Security is all we do. We don't sell books or shoes or headphones. We are a security company full of security experts who have been trained in security and know exactly how to help. Learn more about who we are.
What Our Customers Have to Say…See All Reviews
"Brick-house's Customer Service Team is very thorough and the people are professional & courteous."Christine
"Very Informative about the products, very reasonable prices and ease of access on the website"Cyndal C.
"Great company, easy to deal with, easy checkout! Great Experience!
"I love BrickHouse Security. Great customer service and lots of cool gadgets."Gina B.
Our Security Experts Select Only the Best Products on the Market For You
Our people have their finger on the pulse of the industry. Whether it's traveling the world in search of the hottest products or evaluating potential products to determine whether they meet our quality standards, our product team is always working for YOU. We believe in providing you with the best products and education from our experts.
Our Trained Security Advisers Are Here to Help You
Our team members are more than salespeople, they're trained advisers who help you choose the best solution for your needs. When you call BrickHouse Security, you'll talk to a real person who is trained and knowledgeable and will ensure that your needs are met. Our team also attends national security trade shows to share knowledge with other professionals.
If the product your purchased won't solve your problem, it's easy to get in touch with our team for returns and exchanges. Return your product for any reason, within 30 days. Our flexible exchange terms are designed to ensure that you get the right device into your hands, no matter what.
Fast, Free Shipping
Getting the product you need into your hands is our highest priority. When you order by 5pm, most products will be shipped that same day! Review our shipping policy to learn more.
Competitive Pricing with Price Protection
We aim for everyday low prices, but if you see a lower price somewhere, let us know so we can price match. If you purchased a product that is now listed for less on our site, contact us so we can issue you a credit for the difference.
Best Warranty in the Industry
We offer one of the best warranties in the industry on our BrickHouse Security branded products, including a lifetime warranty for all devices with service plans and a 90-day warranty on everything else. We're an authorized partner for all of the brands we support, which means you'll always get the full manufacturer's warranty on any item you purchase from our company.
Lifetime Technical Support
We stand behind what we sell and you can continue coming to us for education and assistance as long as you own your purchased product, whether it's a BrickHouse branded purchase or not.
Small Enough to Be Personal; Big Enough to Be an Industry Leader
When you work with BrickHouse Security, you are never "just a number." When you call us, you'll reach a real person who knows your name. Our core values are expertise and empathy, and building strong relationships with our customers is important to us.