Manage Your Subscription Billing

How to update the credit card on file for your BrickHouse Security subscription

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Need to replace an expiring or declined card? You can update your payment method securely in about a minute. You'll verify your email with a one-time code, enter your new card, and you're done. Any pending or upcoming payments will automatically use your new card.

Important: Use the email address on your GPS account

Enter the same email address you use to log in to your GPS account. The one-time code can only be sent to the email on file, so a different email address won't work.

Step 1: Enter your email address

Go to https://my.brickhousesecurity.com/. You’ll see the Verify your email screen.

1. Email address: Type the email address you use to log in to your GPS account.
2. Click Send Code.

Step 2: Check your email for your one-time code

We'll send a 6-digit verification code (OTP) to your email right away. Leave the payment page open in your browser while you check.

1. Open your email inbox in a new tab or on your phone.
2. Look for a new message from BrickHouse Security containing your one-time code.
3. Write down or copy the 6-digit code.

Step 3: Enter your code and verify

Return to the payment page. The Enter your code screen confirms which email address the code was sent to.

1. Code boxes: Type the 6-digit code from your email, one digit per box (you can also paste the whole code).
2. Click Verify.

Step 4: Enter your new card details

Once verified, you'll see the Update your card screen. Fill in each field:

1. Card number: the long number on the front of your card.
2. CVV: the 3-digit security code on the back (4 digits on the front for American Express).
3. Name on card: exactly as it appears on the card.
4. Expiration: choose the month (MM) and year (YYYY) from the drop-down menus.
5. Billing address: confirm the address shown matches your card's billing address. If not, click Edit to change it.
6. Click Save card.

Step 5: Confirm and sign out

You'll see Credit Card updated successfully! Your new card will be used automatically for any pending or upcoming payments, so there's nothing else you need to do.

1. Read the confirmation message to make sure your update went through.
2. Click Sign out to end your session, especially on a shared or public computer.

Troubleshooting

I didn't receive my code

• Check your Spam, Junk, and Promotions folders.
• Make sure you entered the same email address that's on your account, with no typos.
• Wait for the resend timer to finish, then request a new code.

My code isn't working

• Codes expire after 10 minutes. Request a new one if time has passed.
• If you requested more than one code, use only the newest one.

My card won't save

• Double-check the card number, CVV, and expiration date.
• Make sure the billing address matches the address your card issuer has on file.
• If it still won't save, contact your bank or try a different card.

Your security

• Your card is tokenized. Your card number is encrypted directly with our payment processor and is never stored on our servers.
• We'll never ask for your card by email. Never reply to an email asking for your card information.

Still need help?

Our Customer Support team is happy to help. Contact us at [customerservice@brickhousesecurity.com / 800-654-7966 / www.brickhousesecurity.com/about-us/contact] and let us know which step you're stuck on.