Support: Livewire Pro GPS Vehicle Tracker Manual and FAQs
Activating your Tracker
If you purchased your device pre-activated, you should have received an email containing your default login information before you received the device. If you did not purchase a pre-activated tracker, please visit activate.brickhousesecurity.com to complete your device activation.
Installing the LiveWire Pro
The installation process for the Livewire Pro is similar to that of a car stereo. If you are not confident in your ability to install the device, we recommend contacting a local car stereo or alarm installer. The Livewire Pro is powered by your vehicle. To install the device, connect the wiring harness to the base unit and then connect the wire to the vehicle’s ignition or accessory power.
The Livewire Pro has an internal antenna which is necessary for GPS communication. When installing the unit in the vehicle's dashboard, place it with the lights and logo facing downwards and as little metallic obstruction as possible. Additionally, secure the device to prevent it from shaking while the vehicle is in motion.
Download User Manual
Quick Start Guide
FAQs
Having trouble logging in? Can't find the email containing your username and password?
Please go to Locate.BrickHouseSecurity.com and click "Forgot your password?". Enter your email and user name, which is your email address, then click Reset Password. A password reset link will be sent to you. Check your email and follow the instructions to reset your password and log in.
How do I track on a mobile device?
You can track the device using the BrickHouse Locate GPS app available for iOs and Android devices. Download it on the App Store or get it on Google Play for free.
When I log in, I don’t see my device. Why?
Your device may not have established a GPS connection yet. Make sure to test drive your vehicle after having the Livewire installed.
If the unit is still not showing on the map after your test drive, turn the vehicle on to power the device and check the LED indicators on the Livewire. When turned on the GPS Light (RED) should begin to flash followed by the Cell Light (GREEN). The GPS Light will turn solid once a GPS signal is located. The Cell Light will slow down but remain flashing once it has connected to the cellular network.
- If no LED lights display on the device, it may not be getting any power. Confirm that the tracker was wired correctly during installation.
- If the GPS light continues to flash and does not turn solid your device may be experiencing a problem connecting to GPS.
- Confirm the tracker was wired correctly during installation.
- Try repositioning the device to see if the current placement is causing the problem. Make sure the device is facing down and with as little metallic obstruction around it as possible.
- If the Cell Light turns solid, your device may be experiencing a problem connecting to the cellular network or there may be an issue with the device’s SIM card. Please call our support team so we can further investigate.
If the LED lights are behaving correctly, go for another test drive. If the unit is still not showing on the map after your test drive, please call or email our tech support team.
How do I update my billing information for service?
Visit my.brickhousesecurity.com to set up an account or log in to your existing account. Here you can manage your payment method for your GPS service
Device LED and Interface
Note: The Battery Switch and Mini USB Interface are present but not intended for user programming. If toggled off, the internal backup battery will not function.
The GNSS Connector functions primarily as an internal antenna. It can support an optional external antenna, which may be introduced as a feature in the future.
Your unit comes pre-programmed and should not be accessed or altered through these interfaces. Programming can only be conducted via over-the-air commands.
Device LED Description
|
LED |
LED Status |
Device Status |
|
CEL |
Fast flashing |
The device is establishing connectivity with cellular networks |
|
Slow flashing |
Connected to the network and ready to track. |
|
|
ON |
SIM card needs a PIN to unlock Please reach out to us for assistance. |
|
|
GPS |
OFF |
The device is powered off. Connect to power to track. |
|
Slow flashing |
GPS is not sending data |
|
|
Fast flashing |
Connecting to satellites. Device is not ready to track. |
|
|
ON |
Connected to the satellites and ready to track. |
|
|
Fast flashing |
Firmware is being updated. The device should continue to track |
|
|
PWR |
OFF |
No external power and internal battery voltage is above 3.65V |
|
Slow flashing |
No external power and internal battery voltage is below 3.65V |
|
|
Fast flashing |
External power is on and the internal battery is charging |
|
|
ON |
External power is connected and the battery is not charging |
|
|
Fast flashing |
Upgrading the device firmware via the Manage Tool |
The Livewire Pro is motion-activated, it will only attempt to communicate with the platform when motion is detected, updating the tracker’s position on the map. The device's LEDs help you troubleshoot any issues with the tracker. When the car is turned on, the device will power up and the GPS light should begin flashing, followed by the Cell Light. Once a GPS signal is located, the GPS light will turn solid. The Cell Light will then slow down but continue to flash once it has connected to the cellular network.
BrickHouse Locate GPS Tracking Platform
For comprehensive guidance on using the tracking platform, please refer to the dedicated support articles below:
-
Support: Locate GPS Site Guide
To view the complete and detailed guide for accessing and managing the tracking platform via the web interface, please visit the following link:
Access the full Locate GPS Site Guide -
Support: Locate GPS App Guide
For a thorough walkthrough of the Locate GPS mobile application, including setup and usage instructions for on-the-go tracking, please refer to:
Access the full Locate GPS App Guide
Thank you for choosing BrickHouse Security for your GPS tracking solutions. We are committed to providing you with reliable service and support.
If you require further assistance or have any questions regarding our products or services, please don’t hesitate to contact us through any of the following methods:
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Phone: 800-654-7966
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Live Chat: Available at BrickHouseSecurity.com
Our support team is here to help ensure you get the most out of your GPS tracking experience.
Mar 6th 2024