Support: Livewire Volt Vehicle GPS Tracker Manual and FAQs

About Livewire Volt: It is an advanced hardwired GPS vehicle tracker designed for those who need continuous, reliable location data without the hassle of battery changes. Ideal for both personal and commercial use, the Livewire Volt connects directly to your vehicle's power source, ensuring uninterrupted tracking and real-time updates. 

Its compact design allows for discreet installation, while its robust functionality provides precise tracking, geofencing capabilities, and instant alerts for various activities such as movement, speed, and unauthorized use.

For customers who purchased from our BrickHouse Security website, your tracker is already active, ready for Step 1.

If you purchased your device elsewhere, please activate first at activate.brickhousesecurity.com.

Quick Start Guide

The first step in using your GPS device is to connect the positive and negative wires to the battery terminals. Then, gently peel and apply the included adhesive sticker to the back of the device. Mount the device flat, face up, with the label's arrow pointing toward the front of the vehicle. Make sure both cables are securely in place before use. Proper mounting is important! Since the device is motion-activated, insecure mounting will lead to unreliable readings.

In order for the device to transmit its first location reading, it must be mounted securely, and the vehicle must be moving. Take a quick test drive right after successful installation!

Support: Livewire Volt 1 

Support: Livewire Volt 2

Support: Livewire Volt 3

Support: Livewire Volt 4-5

Download User Manual

FAQs

Having trouble logging in? Can't find the email containing your username and password?

Please go to Locate.BrickHouseSecurity.com and click "Forgot your password?". Enter your email and user name, which is your email address, then click Reset Password. A password reset link will be sent to you. Check your email and follow the instructions to reset your password and log in.

How do I track it on a mobile device?

You can track the device using the BrickHouse Locate GPS app available for iOS and Android devices. Download it on the App Store or get it on Google Play for free.

When I log in, I don’t see my device. Why?

Your device may not have established a GPS connection yet. If you already test-drove with the unit and it is still not tracking:
- Take the device outside.
- Place it where it has a clear view of the sky.
- Call us so we can send over the air commands to the device.
- Check your account to see if the device has updated.

Related Articles

Device LED Description

LED Behavior

Status

Description / Action

Fast Flashing

Searching for Cellular Connection

Cables are properly connected, and the device is powered on. It is currently searching for a cellular network.

Solid Red

Connected & Operational

The device is powered, connected, and has a GPS fix. This is normal behavior during proper operation.

Slow Flashing

GPS Fix Issue

The device is powered but having trouble acquiring a GPS signal. Try relocating to an open area, away from obstructions.

No Light

Not Functioning

The device is not receiving power. Check the wiring: Red wire to positive (+), Black wire to negative (–) battery terminal.

BrickHouse Locate GPS Tracking Platform

For comprehensive guidance on using the tracking platform, please refer to the dedicated support articles below:

  • Support: Locate GPS Site Guide
    To view the complete and detailed guide for accessing and managing the tracking platform via the web interface, please visit the following link:
    Access the full Locate GPS Site Guide

  • Support: Locate GPS App Guide
    For a thorough walkthrough of the Locate GPS mobile application, including setup and usage instructions for on-the-go tracking, please refer to:
    Access the full Locate GPS App Guide

Thank you for choosing BrickHouse Security for your GPS tracking solutions. We are committed to providing you with reliable service and support.

If you require further assistance or have any questions regarding our products or services, please don’t hesitate to contact us through any of the following methods:

Our support team is here to help ensure you get the most out of your GPS tracking experience.

 

Mar 2nd 2024

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