Support: Locate GPS App Guide

The Locate GPS app is for tracking BrickHouse Security GPS units. It is free and available for Android phones, tablets, iOS smartphones, and iPads.

It features the following capabilities: tracking unit location and moving state, including trips, stops, and parks, monitoring data actuality or the time passed from the last message received, and latest events like trip, parking, fueling, theft as well as commands, when applicable.

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Log In

Please open the app and log in using the username and password provided in the email we sent you. Please note that the username and password are case-sensitive.

If you forgot your password, please reset it by tapping the "Forgot your password?" button and follow the prompts.

Monitoring

Once logged in, you will see the list of units active on the account under the Monitoring tab.

You can customize the layout of the Monitoring tab by adjusting the size of the unit information and map sections. Simply drag the information panel up or down to expand or collapse either section.

Unit Work List 

To view the unit work list, go to the Monitoring tab in the navigation bar and open the Units tab.

Unit and unit group view modes

You can view either individual units or unit groups in the work list. To switch between views, tap the icon and select "Switch to group view" or "Switch to unit view" as needed.

In unit view mode, you’ll see individual unit sections displaying the latest data, along with a menu for performing actions such as sending a command, sharing the location, generating a report or track, and more.

In unit group view mode, the work list shows group names along with the number of units in each group. Tap a group name to view its units. You can also access a menu to perform actions for the entire unit group.

Work list generation modes

When you sign in to the application, units are automatically added to the work list if it was previously empty. If you have more than 100 units, you’ll need to add the required units manually.

The contents of the unit and group work lists depend on the generation mode selected in the settings. To change this mode:

  1. Tap the cog wheel icon to the right of the search field.

  2. Tap Select items.

  3. On the configuration screen, choose one of the following modes:

Mode Description
Show all Displays all units and unit groups if you have 20 or fewer. If you have more than 20, the list won't be populated automatically—you must generate it manually. If this option is enabled and you've manually removed units, the full list (up to 20) will be restored the next time you sign in.
Synchronize with the web version Mirrors the work list from the Monitoring tab of the web version. Manual editing is not allowed in this mode.
Configure manually Lets you manually select which units appear in the work list.

  1. Tap the save icon to apply your changes.

Adding items to the work list

You can add units or unit groups to the work list when Configure manually is selected as the list generation mode.

To edit the work list:

  1. Switch to either unit view or group view, depending on what you want to add.

  2. Tap the icon located to the right of the search field, then tap Select items.

3. Select the units or unit groups you want to add. You can use the search bar to find specific items, and tap the Select all button next to the search to select all items in the list or all items filtered by your search.

Removing Items from the Work List

You can remove units and unit groups from the work list when Configure manually is selected as the list generation mode.

To remove an item, use one of the following methods:

  • Swipe left or right on the row of the unit or group you want to remove directly in the list.
  • Or, go to the work list settings (similar to when adding items), deselect the units or groups you no longer want displayed, and save your changes.

Removing an item from the work list hides it from view but does not delete it from the system.

Viewing your Device - Info Tab

The Monitoring tab gives access to the main tracking features.

Swipe down to view in full size. Scroll upwards to view the tracker information.

The General information section consists of tabs with unit properties.

To select the tabs you want displayed in the section, click the Configure tab view at the end of the list and enable or disable the required tabs using the switch.

Indicated settings are applied to all the units at the same time.

The following tabs can be available:

Custom fields The custom fields are added on the same tab in the web version of the platform.
Sensors Tap to show the current battery percentage of the GPS tracker
Profile Unit characteristics are specified on the Profile tab in the web version.
Hardware Shows the Device Type, Unique ID or IMEI, and SIM card number
Counters The readings of the Mileage, engine hours, and GPRS traffic counter

General Packet Radio Services traffic counter measures how much data is sent and received.
Parameters The raw data was received from the device.
Trailers The trailers are assigned to the unit.
Drivers The drivers assigned to the unit. To the right of the driver’s name, you can see the phone number specified in the driver’s properties. To call the driver, tap the number.
Satellites The number of satellites with which the connection is established.

Your GPS device can communicate with at least four different satellites at any given time, using this communication to transmit time and location information.
Altitude Height above sea level

History tab

The History tab shows the past tracking location of the unit. By default, the data is displayed for the current day.

Selecting a date will display the historic tracking data for that day.

The top row shows summary info:

  • trip duration ()

  • track length in trips ()
  • parking duration ()

Clicking on the time of the day will move the map to show the position where the unit was.

Device Additional Menu

The top panel displays the menu in the upper right corner, which opens when you click on the menu button.

  • Send command will send requests to your unit. 
    • Ping will help locate the unit easily
    • Reboot will turn the unit off and on again
  • Share location lets you provide a link that enables others to track your unit.
  • Navigation apps will let you plan a route using another navigation app like Google Maps.
  • Copy coordinates allow copying of the latitude and longitude of the unit to the clipboard so you can paste and search on mapping platforms.
  • Run reports for the tracker you are currently viewing. See the Reports section of the guide for more details.
  • Edit allows changing the name and icon of the unit.

Interacting with the Map

To change any map settings, tap the map layers icon in the right corner.

Zooming

Use the following screen gestures:

  • Double tap - zoom in.
  • Two fingers tap - zoom out.
  • Two fingers stretch/pinch - zoom in and zoom out, correspondingly.
  • Double tap without releasing on the second tap, and then slide the finger down to zoom in or up to zoom out.

These controls can be enabled or disabled in the ‘Map Settings’ mode from the main Settings.

Tilt Gestures

You can tilt the map by placing two fingers on it and moving them up (increasing tilt angle) or down (decreasing tilt angle).

Map Rotation

To rotate the map, place two fingers and apply a rotation motion. After the map has been rotated, a compass icon appears in the top right corner. Tap it to return the map to the default position.

Finding your own location

To find your own location on the map, tap the icon . As a result, the map focuses on the location of your mobile device, and the icon turns blue. When you move around the map and lose the location marker, the icon changes to tapping, which centers the map on the location of the mobile device.

To return to the device’s current location, tap the icon.

Tracks

A track is a line on the map that shows the movement of a unit. It is created based on the unit’s messages containing coordinates and does not consider the Trip detector option.

Tracks provide more than just the unit’s location — they also display the unit’s speed, sensor readings, and parameter values at specific points along its route. Additionally, tracks can include markers highlighting various events that occurred during the unit’s movement.

Generating Tracks

On the Tracks tab, you can generate a track for only one unit at a time. The track is color-coded based on the unit's speed.

To generate a track:

1. Go to the Tracks tab. Select the unit for which you want to generate the track.

2. Specify the time interval for the track. You can do this in two ways:

  • To use a preset interval (Today, Yesterday, Week, Month), tap the icon.
  • To set a custom interval, tap the start and end date fields and select the desired date and time from the calendar.

3. Select the event markers you want to display on the track.

4. Tap Show track to generate and view the track on the map.

Notifications

On this tab, you can view and delete the received notifications, create, edit, and delete the notification templates, and enable and disable notification sending for each template.

The History section lists all the received notifications (no more than 200).

To display only the notifications with a specific name, select it in the filter above the list.

A blue dot in the navigation bar indicates that you have unread messages. If the application is minimized, the number of new notifications is shown on its icon.

The Templates section contains a list of all the available notification templates created in the application and web version. You can see an icon of the selected notification type to the left of the template name.

  • To edit, tap the line with it in the list, and make the required changes.
  • To delete a notification template, swipe left and click the bin icon



Notification Types

You can choose the notification type based on the triggering conditions when creating a notification.

You can create four types of notification templates in the application: Geofence, Speed, Alarm (SOS), and Parameter in a message.

  • Geofence

Below are the steps to configure a notification of the Geofence type.

  1. Name the geofence.
  2. Select the units.
  3. Select the geofences for which the notification should be triggered.
  4. Select when the notification should be triggered:
    • when the unit enters the geofence (Inside geofence)
    • when the unit leaves the geofence (Outside geofence).
  5. Turn on the Register event for unit to register the triggered notification as events that can be available on the History tab of the unit and or in reports.
  6. Tap the to save the changes.



  • Speed

A notification of this type allows monitoring of the vehicle's speed.

  1. Name the speed notification.
  2. Select the units.
  3. Select the Control type
  • Road speed limits: The notification is triggered if the speed limits from the maps are violated. For this control type, you can specify the number of kilometers per hour by which the limits from maps can be exceeded (the Tolerance on the speeding field).
  • Fixed speed limit. The notification is triggered if the speed value is above or below the specified range (the Min and Max fields)
  1. Tolerance in Speeding: Ignore speeding up to your preferred speed limit.
  2. Turn on the Register event for the unit to register the triggered notification as events that can be available on the History tab of the unit, and or in reports.
  3. Tap the to save the changes.



  • Alarm SOS (For Spark Nano only)

A notification of this type is triggered when the system receives an alarm message from the unit. Only pressing the SOS button on the Spark Nano will trigger this alarm.

  1. Name the SOS notification.
  2. Select the units.
  3. Turn on the Register event for the unit to register the triggered notification as events that can be available on the History tab of the unit, and or in reports.
  4. Tap the to save the changes.

  • Parameter in a message

This type of notification enables you to manage sensor parameters in messages. It allows you to control the parameters transmitted by the device, but does not confine the control of virtual parameters such as sats, speed, lat, etc. If you wish to configure a custom notification of this type, please contact us at 800-654-7966.

Deleting received notifications

  1. Tap the icon .
  2. Select the necessary notifications. To mark all the notifications, select the check box above the list.
  3. Tap the icon again to confirm the deletion, or the cross-shaped icon to cancel the action.

You can also delete notifications directly from the list by swiping the line with the notification to the right or left.

Reports

To execute a report, follow the steps below:

1. Select a report template.

  • Geofence- Alert History
  • Location History - All tracking updates
  • Trips and Parkings - Start and end points of all trips

2. Select a unit/ group (depending on the selected template, the list shows all the available objects). 

3. Specify the time interval. You can set it using the 'quick interval' (tap the icon ) or manually. To specify the interval manually, tap the start and end lines, and select the required dates and times. If you select the Week or Month quick interval, the report runs for the last full week or the last full month.

4. Select the page orientation of the report.

5. Tap Execute report.

The report is opened as a PDF file. You can open it in another application, send it by email or messenger, and so on (the icon in the screen's upper-right corner).

The template, object, and page orientation selection are saved until the next time you run the report.

Status

This tab shows the most recent status reported by your trackers.

Each status will display a number showing how many units are in that state. You can click a status to see a list of those units. From here, you can go to the unit's extended information or additional menu.

Online The units that are connected to the server or the units send messages within the tracking interval
Offline The units that are not connected to the server.

The device is not powered on or is not connected to a power source.
Stationary The unit is connected to the network but is not currently moving.
Stationary with ignition on The stationary units with the ignition switched on (if there is an engine ignition sensor configured).

Applicable for TrackPort units and Livewire Dash
Moving The units that are moving at the moment.
LBS detected data The units that have sent data using LBS detection.

The LBS detector is a tool that allows you to find out the last unit location using cellular base stations.
No actual state The units that have not sent data.

The device needs manual troubleshooting.
No messages The units that have not sent any messages yet.

The units are active but have not yet registered or started tracking.
Geofences View how many of your trackers last reported from inside your geofences. This will display your top 3 geofences, but you may select Show all to view more.

Requires setup of geofences on your account.

Geofences

Geofences can be used to monitor units’ activity inside or outside of these areas. You can only create circle-shaped geofences in the application. Creating Polygon and Line Geofences is only available via a web browser.

Two modes are available on the tab: Geofences and Groups. In the Geofences mode, you can create geofences and perform the following actions with them: editing, copying, deleting, and creating notifications about crossing geofence borders.

In the upper-left corner of the map, you can see the area and perimeter of the selected geofence. Drag the top border of the list to expand it to full screen.

To find a specific Geofence, type in the name of the geofence in the search bar.

To create a geofence, follow these steps:

1. In the Geofences tab, tap the icon to the right of the search bar or select Create Geofence in the menu that opens after a long tap on the map.

2. Type in the name of the geofence and tap Save. 

3. Turn on your location to center the map on your local area. Select the location and the size of the geofence by moving and scaling the map. 

4. Select the color.

5. If necessary, specify the description. By default, the address of the central point of the geofence is specified.

6. Specify the visibility value of the geofence (from 1 to 19).

  • Range of values from 1 to 19, where 1 is the most detailed scale (small streets, houses), and 19 is the general plan (world map).

7. Create a notification to specify the trigger condition: when the unit is inside or outside of the geofence. For complete information on how to set this up, kindly refer to the Notifications setting.

8. Save the changes.

Creating Geofence Groups

To create a geofence group, follow these steps:

  1. In the Groups mode, tap the icon to the right of the search bar.
  2. Type in the name of the group and tap Save.
  3. If necessary, specify the description of the group.
  4. Select the geofences that should belong to the group.
  5. Save the changes.

Managing geofences

A tap on the iconor a long tap on the geofence in the list opens its menu.

The menu can contain the following actions:

Description

Show or edit the geofence description. To edit the description, tap the icon in the upper-right corner.

Edit 

Edit the geofence properties. The set of editable properties depends on the shape of the geofence and the access rights of the user.

For polygons and lines, you can edit their name, color, description, visibility, and group. Besides, you can edit the description using the Show description action.

For circles, you can also change their location and size.

Copy geofence

Copy the geofence. Available only for circle-shaped geofences. When performing this action, color and size are copied. Also, when creating a geofence, you can change its size, select the location, and specify the properties.

Make invisible

Hide the geofence on the map. The geofence is displayed again if you tap it in the list. To hide all geofences, use the Geofences option in the settings.

Create notification

Create a notification template of the Geofence type. See the details below.

Delete

Delete the geofence.

Settings

Changing the user and exiting the application

At the top of the settings screen, you can see the name of the user logged in to the application. Tap it to open the page with the list of available accounts (if there are any). Select the account or tap the Sign in as another user button to authorize a new user.

To exit the application, tap Log out.

Interface customization

This section includes the settings applied to the map, navigation bar, and the Info tab.

Theme

Here you can select a theme for the application: dark, light, or the same theme as the device.

Map settings

The options which can be available here are described below. You can also access these settings from any tab that contains the map.

Map source Selection of maps: Web GIS, Open Street Map, Google Defaults, Google Satellite, Google Terrain, Google Hybrid, Yandex.

Google Maps is used by default when logging in to the application for the first time.
Traffic Activation of the traffic jams layer. The option is available if Google or Yandex Maps are used.

Google Traffic Jam layers are part of Google Maps' extensive functionality for providing real-time traffic information to users
Unit icons Display of unit icons on the map. If the option is disabled, motion state signs are displayed instead of icons.

Motion state signs:

The unit is moving in the indicated direction.

The unit is not moving.

The unit is not moving, the engine is on.
Unit names Display unit names on the map. If the option is disabled, the names of units are not displayed on the map.
Driver names Display a driver's name on the map if the driver is assigned to a unit.

If several drivers are assigned to one unit, their number is displayed instead of their names. In this case, you can see the names of the drivers on the Info tab of the unit.

The Driver settings can only be set up on the web platform.
Icon grouping Replacement of overlapping unit icons with an icon with a numerical indicator. If there are more than 100 units in the list, this option is enabled automatically when you open the map.
Unit trace Display of a short line corresponding to the latest unit movements on the map. The option is enabled by default.

The trace is not shown for grouped unit icons and if there are more than 100 units.
Geofences Activation of the geofence layer on the map. You can see all the geofences available to you. To see the names of geofences on the map, activate the Display names of geofences on map option in the user settings of the Wialon web version.
Zoom buttons Display zoom buttons on the map.

Navigation bar

Here you can change the order of tabs in the navigation bar or hide rarely used tabs. To do this, move a tab to the right position holding the icon or drag the tab to the Hidden tabs section respectively.

Unit view

The options available here affect the way the unit section looks on the Monitoring tab: in the work list, in the unit information, and in its history.

Below are the options and their possible settings.

Title Unit name or Driver name
Subtitle Driver name, Unit name, Address where the unit is located, or Geofence within which the unit is located
Indicators and sensors In the Indicators section, you can select any of the items or all of them:
  • Speed: unit speed if the unit is moving or a parking sign if the unit is parked
  • Ignition: ignition state if the ignition sensor is configured
  • Motion and parking start time
  • Motion and parking duration
  • Mileage in the current trip
  • The fuel level is a fuel level sensor is configured.

In the Sensors section, toggle on/off the battery

  • Battery

"Info" tab settings

Here you can select the tabs with unit properties that should be displayed in the unit information. To do this, enable or disable the required tabs using the switch. The indicated settings are applied to all the units at the same time.

Notifications

To set up email and text notifications, please log in to the web platform.

Push notifications

 Activation of notifications in the application and push notifications in the mobile device
Ringtone Selection of notification sound.
Events from notifications in the unit history Enable this option so that the unit history shows all events registered through notifications with the Register event for unit action (created in the web version of Wialon).

Other

Geofences as addresses Display of information about the unit location in geofences instead of address information.
Auto-Lock Selection of a screen lock mode.
  • Enabled: The screen automatically locks after a set period of inactivity, according to your phone's settings.
  • Disabled: The screen stays unlocked as long as the application is open.
  • Disabled while charging: The screen will not automatically lock or turn off as long as the phone is connected to a power source.

Change password

 User password change. You should specify the old password and the new one. The latter should meet the security requirements.

The option is available if the Can change password option is enabled in the user properties.

Help

This section features a Troubleshooting button that you can use to contact our Tech Support team. When you click the button, it will prompt you to send an email with details about your app and mobile device version. Our support representatives will receive the email and reply to you as soon as possible to assist you with your issue.

Thank you for choosing BrickHouse Security for your GPS tracking solutions. We are committed to providing you with reliable service and support.

If you require further assistance or have any questions regarding our products or services, please don’t hesitate to contact us through any of the following methods:

Our support team is here to help ensure you get the most out of your GPS tracking experience.

Oct 13th 2024

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