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Returns

At BrickHouse Security, customer satisfaction is one of the most important aspects of our business and we want you to be 100% satisfied with your purchase. For peace of mind, we offer a 30-Day Money Back Guarantee with no questions asked. 

Within 30 days, we will gladly issue you a return for a refund, or you may exchange your item for a different product. Beyond that, we have you covered with our standard 90-Day Product Warranty. We’re also excited to announce that we’ve begun offering a new Lifetime Warranty on all BrickHouse products with recurring service.


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Need a return?

It's easy with BrickHouse Security:

  1. Call our Returns Hotline toll free at 800-654-7966
  2. Our support team will email you a return merchandise authorization with return instructions.
  3. Send your item back to us and we will process your return once your item has been received.

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Standard 90-Day Warranty

Every product is automatically protected for 90 days after your purchase date. That means that if you have a problem, we'll replace your product or provide technical support to resolve the issue.


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Lifetime Warranty

Any product with recurring service (i.e. GPS Tracking, MORzA Video/Alarms) is automatically covered by our Lifetime Service Warranty. As long as you have active service with us, we will gladly replace or repair any item that is not fully functioning.

Read More Information On Our Returns Policies In Our Terms and Conditions

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