Support: TrackPort Pro OBD II GPS Tracker Manual and FAQs

TrackPort Pro is an easy-to-use GPS vehicle tracker designed for optimal performance and convenience. Simply plug it into your vehicle’s OBD-II port, and the TrackPort Pro immediately starts providing accurate, real-time location data. Perfect for both personal and commercial use, this tracker offers a range of advanced features, including geofencing, speed alerts, and detailed trip reports. Its compact, plug-and-play design ensures hassle-free installation while maintaining a low profile in your vehicle.

TrackPort Pro Quick Start Guide

If you did not purchase a pre-activated tracker, please visit activate.brickhousesecurity.com to complete your device activation. 

TrackPort Pro OBD II GPS Tracker

Download User Manual

Click the attachment to view or download the full manual for the TrackPort Pro GPS Tracker.

FAQs

Having trouble logging in? Can't find the email containing your username and password?

Please go to Locate.BrickHouseSecurity.com and click "Forgot your password?". Enter your email and username, which is your email address, then click Reset Password. A password reset link will be sent to you. Check your email and follow the instructions to reset your password and log in. 

How do I track on a mobile device?

You can track the device using the BrickHouse Locate GPS app available for iOS and Android devices. Download it on the App Store or get it on Google Play for free. 

When I log in, I don’t see my device. Why?

Your device may not have established a GPS connection yet. If you already test drove with the unit and it is still not tracking:

- Securely plug the device to your vehicles' OBD II Port.
- Check to see if any LED will light up.
- Call us so we can send commands to your device.
- Check your account to see if the device has updated.

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Placing Your Tracker

The TrackPort Pro plugs into your vehicle’s OBD-II port, usually located under the dashboard on the driver’s side. Please refer to your vehicle’s manual for the exact location of your OBD-II port. Once securely plugged in, the device will attempt to connect to the 4G network and report its location to the GPS tracking platform. 

NOTE: This device attempts to connect to the cellular network and report its location every hour when your vehicle is not in motion as long as its backup battery has power. If your vehicle provides power via the OBD-II port while the ignition is off, it could drain your battery if there are long periods of inactivity.

Device LED Indicator Guide

Use the table below to understand the meaning behind the LED behaviors on your tracking device:

Navigation LED (Satellite Status)

LED Behavior Description
Solid Attempting to connect to GPS satellites. The device is not yet ready to track.
Blinking (Once per Second) Successfully connected to satellites. The device is ready to track.
Blinking Rapidly Firmware update in progress. The device continues to track during the update.
Off The device is powered off. Connect to a power source to resume tracking.

Status LED (Network Status)

LED Behavior Description
Blinking (Once per Second) Connected to the cellular network and ready to track.
Blinking (Every 2 Seconds) Sleep mode is active due to inactivity (no motion detected).
Blinking Rapidly Attempting to establish a connection with the cellular network.
Off The device is powered off. Connect to a power source to resume tracking.

BrickHouse Locate GPS Tracking Platform

For comprehensive guidance on using the tracking platform, please refer to the dedicated support articles below:

  • Support: Locate GPS Site Guide
    To view the complete and detailed guide for accessing and managing the tracking platform via the web interface, please visit the following link:
    Access the full Locate GPS Site Guide

  • Support: Locate GPS App Guide
    For a thorough walkthrough of the Locate GPS mobile application, including setup and usage instructions for on-the-go tracking, please refer to:
    Access the full Locate GPS App Guide

Live Diagnostic Data

You can view live diagnostic data reported by your vehicle in the Monitoring tab. If you are using a web browser, click the device icon next to your tracker’s name, and the information display will open up. 

If you are using the Locate GPS app, select the device and tap on the Sensors dropdown arrow and it will display the information.

Available Diagnostic Features:

  • Fuel Level of your vehicle.
  • Total Mileage of your vehicle, pulled directly from your vehicle’s odometer.
  • Battery Voltage of your vehicle.
  • GPS Mileage of your tracker to know how far the device has moved since being activated.
  • Fault Codes reported by your vehicle. Please check with your car manufacturer for further guidance as to how to read these codes.

       

Vehicle Identification Number

The TrackPort Pro can extract the Vehicle Identification Number of the car it is installed on and use it to fill out the Profile data on the web platform automatically. Click on the wrench icon to open the Unit Properties menu. The first time you do, a message will appear telling you that a VIN has been detected and to select the Profile tab. When you open the Profile tab, a prompt will appear and ask if you would like to save the VIN.

Important: If you select 'No' you will not be presented with this option again. You will have to contact our support team to have VIN detection re-enabled on your account.

There, you can save the VIN and it will automatically populate known information, including vehicle make and model, some engine information, and cargo capacities. Available information will vary, depending on what the manufacturer has made available. Any blank fields can be filled in by hand if you want to maintain a full profile of the vehicle being monitored.

TrackPort Pro Vehicle Compatibility

To ensure your vehicle is compatible with the TrackPort Pro GPS tracker, please refer to the official compatibility list.

Click the link below to view the full details:

We recommend checking this list prior to installation to confirm proper fit and functionality with your vehicle model.

Thank you for choosing BrickHouse Security for your GPS tracking solutions. We are committed to providing you with reliable service and support.

If you require further assistance or have any questions regarding our products or services, please don’t hesitate to contact us through any of the following methods:

Our support team is here to help ensure you get the most out of your GPS tracking experience.

Mar 4th 2024

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