Support: EON X-Ray Asset Tracker Manual and FAQs

EON X-Ray is a powerful and versatile GPS tracker designed to provide unparalleled tracking accuracy and comprehensive monitoring capabilities. Ideal for both personal and commercial use, the EON X-Ray offers real-time GPS tracking, detailed reporting, and instant alerts. Its advanced features include geofencing, speed monitoring, and tamper alerts, ensuring you stay informed and in control at all times. With its rugged and durable design, the EON X-Ray is built to withstand harsh environments, making it perfect for tracking vehicles, assets, and high-value items.

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If you purchased your EON X-Ray device pre-activated, you should have already received an email containing your default login information before the device arrived. 

If you did not purchase a pre-activated tracker, please visit activate.brickhousesecurity.com to complete your device activation. 

There are replaceable AA Lithium batteries inside, so no charging is ever required. The device does not have a power button and is always on as long as it has charged batteries inside. 

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Download User Manual

• EON X-Ray User Manual

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Tracking Schemes

The Eon is an asset tracker. It has a GPS receiver as well as WIFi capability. GPS is the most accurate method of positioning, but positioning indoors requires available Wifi. This device is perfect for when you are tracking something that will be indoors away from GPS signals.

Tracking Frequency Options/ Battery Life Estimates

Tracking Frequency - Battery Life

• 2 Locates a day - 5 Years
• 2 Locates a day + 1 hour of motion tracking* - 250 Days [Motion tracking is a 15-minute tracking interval]

EON X-Ray Quick Start Guide

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FAQs

Having trouble logging in? Can't find the email containing your username and password?

Please go to Locate.BrickHouseSecurity.com and click "Forgot your password?". Enter your email and username, which is your email address, then click Reset Password. A password reset link will be sent to you. Check your email and follow the instructions to reset your password and log in.

How do I track it on a mobile device?

You can track the device using the BrickHouse Locate GPS app available for Ios and Android devices. Download it on the App Store or get it on Google Play for free.

When I log in, I don’t see my device. Why?

Your device may not have established a GPS connection yet. If you already test-drove with the unit and it is still not tracking:

- Take the device outside.
- Place it where it has a clear view of the sky.
- Call us so we can send over the air commands to the device.
- Check your account to see if the device has updated.

Related Articles

• Locate GPS Tracking Platform
• Downloads For Android and Apple devices
• Managing Your Subscription Billing
• Activate a Tracker
• Placing a GPS Tracker

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Placing Your Tracker

The EON has more than one way to get your position information. For the most accurate readings, give consideration to your placement to ensure your device is optimally positioned for a clear GPS signal. When outdoors, the device will always give the most accurate location data if it has a clear view of the sky. It’s capable of transmitting and receiving through materials like glass, plastic, and cloth, but it’s not able to transmit through metals or concrete; keep this in mind when placing the device.

The device is weather-resistant which gives you more placement options. When placing the unit beneath an asset, you may need the mounting kit. Be sure that the BHS sticker is facing down, towards the ground, and that it is as close to the edge of the asset as possible. If you’re tracking an asset such as a large container, you will need to mount the device sticker side facing towards the sky (pointing upwards to receive a GPS signal).

Changing the Batteries 

The unit has 4 “AA” size lithium batteries inside.

Remove Screws

Place the Asset Tracker front side up on a flat surface, so the screw holes are visible. Using a Phillips suitable size screwdriver, remove the four screws and set aside. Do not use a power tool for this.

Remove and Dispose of the Old Batteries

Carefully remove the old batteries one at a time and set aside.

Install the New Lithium Batteries

Carefully install the new lithium batteries, noting the orientation and polarity marked within each battery slot. Once the batteries have been installed, you should be able to observe the LED to know that the device has powered on.

Confirm Functionality

Once all four batteries have been properly installed, the Asset Tracker will check-in to the cloud. Check the BrickHouse tracking platform or site for a recent check-in to ensure that the batteries were installed correctly. Note: the platform will not show the update immediately; it can take 2-3 minutes before the new check-in shows up on the platform.

Asset Tracker LED Behavior Guide

Lastly, after replacing the batteries AND before replacing the cover, you should see the LED light located above the batteries That light will perform the following:

Step	LED Behavior	Description
1	Slow Blinking	Cellular module is booting up.
2	Faster Blinking	Device is searching for a cellular network after boot-up.
3	Solid On (Approx. 2 Seconds)	Successfully connected to the cloud.
4	LED Turns Off Permanently	Normal operation begins. LED remains off until the batteries are replaced.
—	Rapid Blinking (Approx. 2 Seconds)	Indicates an error has occurred.

Reinstall Cover

Once the batteries are correctly in place, reinstall the bottom cover. Make sure to align the two center mounting holes on the bottom cover with the mounting covers of the top-half. Flip the device over so it is right-side up and install the screws in an “X” pattern. This ensures a proper seal and even pressure on each corner. Additionally, please note that the screws should be torqued without being too tight. For reference: the torque specification is in-lbs (0.56 N-m).

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